Boundary failures
Voice agents usually break where natural conversation touches deterministic systems: menu lookup, appointment slots, CRM dedupe, webhook retries, POS rejection codes, and payment or consent boundaries.
This triage turns one bad transcript into failure tags, evidence snippets, replay tests, and a 48-hour repair plan for production voice agents.
Voice agents usually break where natural conversation touches deterministic systems: menu lookup, appointment slots, CRM dedupe, webhook retries, POS rejection codes, and payment or consent boundaries.
A good fix does not only rewrite the prompt. It gives the agent a tested repair ladder, a safe handoff path, and replay cases so the same failed calls can be checked after every change.
The copyable report is meant for agency overflow, founder review, and implementation scoping: what failed, where the fix lives, and what proof should exist before production traffic resumes.
Paste 3-20 real failed turns with any tool logs, target CRM or POS action, caller frustration points, and the business outcome that should have happened.
Send 3-20 failed calls plus tool logs. I will classify the failures, tune the top boundary, add a fallback or replay harness, and leave the runbook.